Transfer

[joezzz]

hi all,


I have an Avaya IP office with analog sets,

caller 1 calls in from outside to extension 1234 (analog 6211), call is answered at 1234.
the caller 1 requests to speak to extn 1333. whenever I hit the flash to try a transfer it hangs up the call and caller 1 is lost.

how do I get to transfer the call from this analog set?



thanks

joezzz

 

[IPGuru]

recall (Flash) is the correct way to put calls on hold
it sounds like your handsets is sending a longer flash than the IPO is expecting

either change the model of handsets or look at the analogue control settings in the extn.


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