Transfer won't work on 2nd attempt

[PotNoodleBoy]

Perhaps this is well known but I've been away from the IPO scene for a while.

If a user attempts to transfer a call, gets voicemail, drops the enquiry call and then makes another enquiry call to the same extension, the transfer will not complete.

Basically, a secretary tries to transfer a call to her boss, gets VM and then tries again. This time the boss answers but when the secretary presses transfer nothing happens.

I've confirmed that I get the same problem here on our test system. This is on 4.1 I think but I need to check.

 

[PotNoodleBoy]

Sorry, the client with the issue is actually on 4.0.14

 

[Bas1234]

Thats your problem, upgrade to 4.2x because 4.0.14 has a lot of issues.

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It works! Now if only I could remember what I did...
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[tlpeter]

In the mean while, let them hit the conference button and hang up


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
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