Transfer to Voicemail

[Dweidmann]

I have just replaced Norstar Mics with IP Office. We used the Norstar phones with the 30 port adaptors. The customer wants to be able to transfer directly to voice mail. I have short code
#xxxx
Voicemail collect
"#"N
This doesn't work it transfers to mail but not to the mailbox just a general no one is available message. This is Release 8 IP Office. Can some one tell me what I need?

 

[amriddle01]

I assume it is 4 digit extns?

Try "#N"

 

[Telecomboy]

What style phone? You know most phones you can press the message button while on a call and then enter the extension to transfer it to.

 

[amriddle01]

Not on Norstar phones

 

[Telecomboy]

Indeed, I didn't read that right.

 

[thephonelady]

I have run into this issue and if I recall correctly you want only #N and not "#N"
When you create the short code make the option Voicemail Node and then change it to Voicemail Collect because using VM Collect first automatically adds the "

 

[wspence]

I thought most of the Norstar features came over to the IPO, try F986.

 

[DigitelD]

F986 does not work.

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