Transfer to voicemail with autodial key

[wb8wbn]

I have a CICS system with all 7310 sets. All sets have the first few keys set to autodial other ext. The last key is programmed with feature 986, transfer to VM. They want to answer a call, press the transfer key, then press the autodial key for the users ext to sendw the call to the VM. How do I program it. The transfer to VM feature wants a number. Do I use a different feature ?

Thanks for your help in advance...

 

[sprucegrover]

After F986, the mailbox number has to manually input. The autodial keys are DN's, not mailboxes.

 

[wb8wbn]

nderstand this feature is looking for a manual numeric input. All of the users of this system swear that they used to be able to use the 2 button combo to transfer a call to another users VM. Is there any combination of buttons I could program ?

 

[bkrike]

If they were doing it with 2 buttons, it was a transfer to the extension, and then the system would foward it on no answer to the mailbox. There is no 2 button sequence that will put it directly in a users mbx.

 

[wb8wbn]

OK, what feature code would I use in place of the transfer to voicemail ?
A transfer feature would still want a number ???

 

[bkrike]

The first button would be transfer (feat70). The next would be any button that you have programmed as a DN (internal speed dial). I only pointed this out because you said the users were under the impression that they used to be able to do a two-button xfer to voice mail. They are mistaken, but this is what they might have been doing. It works if you have your CFNA settings programmed to the VM DN. It will ring the DN a few times, but eventually it will go to the users VM box if your settings are programmed appropriately.

 

[rhowlett]

If the reception phone has the 3 softkeys under the display, which it should. It will be the right side key.
During a call, this key says transfer above it. Hit that key and then the autodial key of the person the call if for. There phone will ring and then go to VM. If the users all use F984 (fwd to VM) their phones will not ring unless they want them to.