Transfer to voicemail greeting playback happens too quickly

[ccads]

Can somebody tell me if there is a way to have unity pause before playing a voicemail greeting after transferring a call directly to voicemail?

When we hit *XXXX and transfer a call to voicemail, unity begins playing the greeting immediately, and by the time the call is transferred, they often miss the recorded name and are transferred mid-stream into a greeting.

I was curious is there was a way to set it to allow a few seconds before starting the greeting, or if the solution is to train our people to push transfer faster.

 

[mishkanyc]

the whole point for the *xxxx macro is to send people directly to the greetiing. there are no options in CCM or Unity to delay the call by default. personally i dont know any work arounds.
but i 've never heard anyone complain about transfer since you press transfer right away after you dial.
also in CCm i think there is an option to set everyone with blind transfers
but that means company wide!

 

[pndscm]

I have had users complain of this also. I have no workarounds either. Sorry.

 

[MG2005]

are you using supervised transfer or direct transfer on your softkeys?

it woul dspeed it up a second or so if you used direct or blind transfer for this. Since there is no need to ensure a live caller picks up as in most transfers (since you are intentionally sending someone to VM here) this should work for you

depending on which ver of Cm youre using you should have this softkey feature option

 

[ccads]

Thanks for the input. I will check out soft keys. being a rookie at this stuf it's easy to overlook th eobvious.

 

[MG2005]

ya know i know this exists but im having trouble finding this myself!! i could swear it was an option for softkey set up now i cant find it. I'll keep looking