oldestgeek
Technical User
I have a BCM450 R5 that I'm having a F986 problem on. This was working earlier but recently I've had had a couple of sets that when the user pressed F986, rather than prompting for the mailbox number, the call is placed on hold and the display reads "Ringing Call". I tested it on a M7324 with four Intercoms and no other calls on the set, so I know its not an intercom issue. When it started happening, it did it several days until I switched the set with a T7316E. From that set the F986 worked correctly. I changed it back to the M7324 and that one now worked correctly. It worked for two weeks and started again. Thinking it was a bad phone I removed the M7324 and re-installed the T7316E which now works correctly. Weird thing though, I found out later it always happens on a particular 1230 set that had an answer DN for the first set that was having the issue. I removed the answer DN and it still is happening. The system is fully patched to the latest.