Transfer to voice mail in UCA

[rsguitar78]

Hi, when we installed the system it originally set up with 6000 for the VM hunt group. That got changed to 5000 and the only issue we are having is that the transfer to voice mail in the UCA still sends the call to 6000. When I go into the UC server it shows the voicemail number as being 5000, but when I go into manage statuses in the UCA it shows voicemail as 6000 still. How can I get the UCA to recognize 5000 as the voicemail extension?

MCD - 6.0 SP1 12.0.0.52
MAS - 5.0.64.0
MSL - 10.0.37
UCA - 6.0.57.0

 

[kwbMitel]

Did you sync the Apps?

If yes - Check the VM dn in your Users and Services

If no - Check the VM DN under the PBX tab within UCA

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What's most important is that you realise ... There is no spoon.

 

[rsguitar78]

Thank you for the reply.

I'm not sure if I synced, but I checked under both and they are both 5000. The UCA still thinks that 6000 is voicemail though. I have reinstalled the UCA, but no change.