Transfer to Voice from Attendant Console

[JoeLombardo]

Using the Attendant Console, is there a way to transfer an inbound call directly to an extension's associated voicemail box?

 

[jeter]

Refer to the Cisco site below...

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

assuming you have 3.x or 4.x, if not search for direct transfer on the Cisco web site.


Go Army!
Tek-TIP Member 19,650

 

[JoeLombardo]

We are running Call Manager 6.1 so I'm not sure if this applies.

 

[pndscm]

yes it works with any version of CallManager. What I do is set the CTI Route Point for *XXXX. Then anyone who wants to go directly to anyones Vmail can dial * and their 4 digit extension and get directly to the mail box without ringing the phone. The AC user could do the same thing.

 

[Iwontremember]

in Attendant Console when you right click on a users name the option to transfer to vm isnt there?

Hope this helps.

 

[JoeLombardo]

Right clicking on the user name did it! That was exactly what we needed.

Our receptionists were never trained to right click on the user names, they always drag & drop. And I'm new to Call Manager and have no experiance with Attendant Console.

Thank you!

 

[Iwontremember]

awesome! also there is an undocumented or pain in the butt feature that the receptionist didnt like.
There is a small icon of a screen in the bottom right hand corner. If a phone call comes in this icon can be turned on or off that will let the console pop up or stay minimized. adjust as prefered.

Hope this helps.

 

[JoeLombardo]

Cool. I will let them know about that too.