Transfer to Speed Dial

[hygieia]

Hi,
Can anyone point me the way to being able to transfer an incoming call to a system speed dial.
This would be useful for being able to transfer a sales call to a sales person's mobile number, without having to make the agent type the whole number each time.
I can get the call to transfer to the number if it's dialled manually, but if you try to use a speed dial, the message "Still in transfer" appears.
Any suggestions would be gratefully received.
Many thanks.

 

[3Sixty]

I have had this problem and the only way I could make it work was to create a destination code and sent it to that. The other way was to create a 3 way conference and then drop out of the call.

Marshall