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Transfer to night emergency service off site

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TheCardMan

IS-IT--Management
Jun 18, 2002
428
US
I am looking for the best way to accomplish the following: If a caller calls in during off hours, auto attendant picks up giving the call the option to transfer and leave a message for a particular user of press "X" for emergencies and be transfered to an external live answering service. I am looking to put in either a Release 6 or Release 7 ACS and Voice mail. Which voice mail option will allow me to do the above and transfer calls off-site to an emergency answering service?

Thanks
 
With Release 6 or 7, you have Remote Call Forward. Forward an extension to the service, and ANY auto attendant can transfer the caller to the forwarded extension.
 
Or with Partner Voice Messaging and Centrex, the Partner can perform a clean centrex transfer - benefit is no audio dB loss.
Mike
 
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