transfer to another user's voicemail

[ctrost]

I've got this partly figured out, but i want to clean up the process a little, if possible.

i have 3 users that are in the same coverage path (ext a rolls to ext b, then rolls to ext c) if ext a doesnt answer, the person at ext b or ext c need the option to put the caller back into VM for ext a. the only clear way i have to do this is to hit transfer, enter in one of the direct audix lines and enter the extension number, then hit transfer again. problem comes in if the audix line i enter is in use. If i dial the hunt group number for audix, it treats it as if i am logging in to get VM, not leave a message... can i fix that?

 

[ezncool]

one way that I can think of (if you have vectoring), is to create a vdn, point it to a vector that will have messaging to extension a.

make the vdn the last point on the coverage path

good luck

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[Midstream]

You're using Audix. You want to come up with an Automated Attendant that prompts for the mailbox and sticks the caller right into the mailbox number entered. There's a whole lot less ringing.

Make a new AA and program the third page to look like this, or whatever best fits your environment.

display subscriber 301 Page 3 of 3
SUBSCRIBER AUTOMATED ATTENDANT MENU

Allow Call Transfer? n

Button Extension Treatment Comment
1:
2:
3: e call-answer 3xx Extensions
4: e call-answer 4xx Extensions
5:
6:
7:
8:
9:
0:
Timeout:

 

[spunkysus]

Are you could build an auto attendant in the Audix and have each option as "e".Or just have your extension range as "e" .You could then transfer the caller to the extension of the AA that has a greeting stating please enter your parties extension,once you enter the extension release the call at that point.Example of the way I have it programmed below.

Allow Call Transfer? n

Button Extension Treatment Comment
1:
2: e transfer Employee Directory
3:
4:
5:
6:
7:
8:
9 :

 

[spunkysus]

Sorry rockspop,I posted to late,at least I know we were thinking on the same page.

 

[kiwiwire]

FWIW I haven't had an Audix voice mail server for a while but "transfer-#0-transfer" is coming to mind.