transfer to another extension in Call Pilot

[DavisJim]

I have a BCM 3.7 with Call Pilot. If an inbound caller has gone to a mailbox, they have the option of pressing 0 for the front desk. However, they can't enter another extension number to transfer to. (For example, they've called person A and gone to VM but they know person B can also answer their question.)

Can this be done?

 

[3Sixty]

You can set the extension to have a personal attendant rather than the reception. This way if ext 225 has a personal assitant at extension 226 extension 225 can be set to go to 226 when the callers presses 0 they will got to extension 226.

Hope this helps

Marshall

http://www.marshallshouse.co.uk

 

[DavisJim]

Thanks for the tip, but that's not what I'm looking to do. I'd like for the caller to be able to enter ANY extension that they want to go to -- 226, 227, 228. In other words, if they know another extension, they could just enter it. I've tried entering the extension, *, **, etc., and nothing seems to work. And I can't find any kind of setting in the BCM or Call Pilot.

Our old Avaya system allowed a transfer to any extension.

 

[AlquestTech]

if you enable return to auto attendant, they can press # and get the prompt to enter an extension, but I believe only after they leave a message

 

[AlquestTech]

OK.. If you enable return to auto attendant the caller can press * and then they will be prompted to enter another extension.

 

[3Sixty]

The problem is they are going to a mailbox not an auto attendant.

I would say at a guess they are being transfered by the operator the extension has a call forward to voicemail on no answer. The call is forwarded to the individuals mailbox and if they dial * now or 8* it will begin a voicemail command.

Marshall

http://www.marshallshouse.co.uk

 

[kh3572]

With return to AA on you should be able to press for example *221 during the greeting and transfer to another extension.

PhoneLady

 

[AlquestTech]

Exactly... Even without going through the attendant.
I tried it on our system. Once the voice mail box picks up press *, the auto attendant will come on and say, "Recording Erased" then she will prompt for the standard option to enter an extension or press # for directory...

 

[DavisJim]

Thanks. I didn't have "Return to AA" turned on. That seems to accomplish what I wanted to do. (Although, I'll have to say our old Avaya system made this work easier -- you could directly transfer using the VM system instead of having to go back to an auto-attendant.)

Jim

 

[AlquestTech]

Yeah.. In some ways the Avaya stuff is better, but I think internally, Nortel mail products are more intuitive in its integration.