Transfer to 777

[fondog2]

Has anyone had this issue before? We have a 5.0 processor w/ 6 port mail, 400e card and 2- 206e cards. What happens is they have 2 extensions that can press transfer 777 and send the caller to check there messages. The rest of the extensions can not. I have looked at those 2 extensions next to the rest and they are all programmed the same. Anyone know what I can check for or explain why this does not work? Also I am not sure what release the mail is. It is out of state. Any help would be great. Thank you.

 

[1043]

What does the caller hear when you hit transfer 777 and hang up the phone?

 

[1864]

Make sure hunt group 777 is on those buttons.

 

[fondog2]

1043,
They hear music. It puts them on hold. Even if they press transfer 777 then transfer again. 1864 it is not a programmed button. I would intsruct them to use feature 14 but then the caller has to use *7 and they don't want to do that. They are lazy I guess. Thank you for responding. Let me know what you both or anyone else comes up with.
Thanks

 

[1043]

Make sure only the 6 voicemail extensions are in group 7.

As a test only you can transfer to the extension numbers in group 7 and see if any paricular extension is causing the problem.

List your equipment in the order they are in the carrier.

Log into voicemail admin and hit 7 instead of 9 and it will tell you the release of the voicemail

 

[fondog2]

I figured it out. Thank you for trying. I ended up doing a #728 and all was restored.