Transfer music instead of ringing on BCM400

[edrat]

Hi, been looking into music on hold etc, music on hold seems a relative cinch to set up, but I can't find information on the following, or if it's even possible.
We have options via CCR for various departments, transfer nodes that point to hunt groups. Is it possible to replace the ringing while the caller waits for the hunt group to answer, with music-on-hold announcements?

They're not actually being put on hold, just waiting an answer from the hunt groups, so don't hear music on hold (that I know of?)
The HG's are set to broadcast.

Cheers

 

[KE407122]

No, that would be a feature of CallPilot/Intelligent Contact Center which you are only using the Automated Attendant portion to transfer the calls in the CCR trees.

If all agents are busy, callers can receive periodic announcements encouraging them to hold. These greetings can also notify the caller how long they can expect to wait before reaching an agent. Other options include leaving a message, or transferring to another destination (either automatically or based on caller input).



KE407122

"The phone was working fine before it knocked over my coffee.