Transfer Mailbox

[ethereal112]

I created (3) transfer mailboxes, (1) is the primary with (2) options suming up all three. When the caller hits the primary and selects one of the remaining two, the system put's the caller on hold (music), then states the line is busy? but then hits the voicemail account. Now I've tried creating mailbox types 31 & 32 and still encounter the same message. How do I get around the music? and why is this message coming up? Also the selected line does not ring and is directed right into the voicemail account.

 

[KenMeans]

it is doing a supervised transfer. change that to no in the mailbox profile.

What type of pbx are you on?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ethereal112]

I've removed it before with no change. Maybe I'll go back in and turn it off once more, see if it makes a change. I'm currently using the NEC 2400

 

[KenMeans]

How long do you hear the music?


Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ethereal112]

maybe 3-5 seconds, followed by the extension is busy?

 

[KenMeans]

it has to be the transfer supervision and the busy ring - no-answer options in the mailbox profile unless you have the system set to supervise all transfers

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ethereal112]

Where would the system be set for supervised transfer?

 

[GHTROUT]

As Ken has been stating, there is a setting right on the screen for the specific mailbox you are building.

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[KenMeans]

This sounds like the Octel is trying to transfer to a number and is getting a busy or reorder tone so it is pulling it back. The music is always going to be heard when the port does a hook-flash and continue until it releases the call. ( should only be a second)

But can you transfer to the number you have setup in the mailbox?

Is the number setup in the PBX for hooking ? in the dial plan aspa i think but it has been awhile.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ethereal112]

Having the system set to supervise transfer as Ken is stating isnt the same as setting for that specific mailbox and if you read my earlier response, you'll see if been down that path.

Actually, the music wont be a problem Ken. The busy message and direct voicemail was. I changed the supervise transfer and the problem is gone. Thanks for all your assistance!