Transfer Line 001

[Dmacnumberfour]

Hello,
I installed a CICS today with 6.1 software and a Flash with 2.1 software. When any of the three lines are called and the VM picks up and you hang up, the line will stay busy for about 10 to 15 seconds and then the voice mail will give a message in the display (Transfer Line 001 or 002 or 003)depending on which line was called.It always transfers to extension 221 which is the reception extension.When the line button is pushed it says (In use 236)VM extension.All lines are set to supervision.DRT is set out to 10, DRT delay is at 12 I beliveve and DRT to prime is Y. They have Verizon centrex lines with C.O voice mail and all the other features that come along with Centrex. I've tried everthing I can think of. The Verizon VM is picking up after 4 rings,I took the lines out of the system and tested and I get the C.O.recording. I have the Flash set to answer on 4 rings.Customer wants it that way. Is the Verizon VM busying out the line and then transfering it back to extnsion 221?
Thanks,
Dmac,

 

[jerryreeve]

Sounds like the flash is getting the call and when you don't make any choices on what extension you want it transfers the call to the attendent line (AA Attendent) you may not be getting disconnect supervision from the telco. If you monitor the call with a butt set you should hear the click of disconnect supervision a few seconds after the originator of the call has hung up. to be more specific you would need some test equipment that will tell you how long the disconnect is (if it's there)

you may have to either get telco to give you disconnect supervision. AKA calling party control. or try lowering the disconnect supervision for your line from 1000 down a little.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Dmacnumberfour]

jerryreeve,
Hey thanks for the help. one of our other techs got in touch with Verizon and they tested the line and it was not releasing the line.They made some changes at the C.O. and they also did a software upgrade on some equipment at the C.O..Tested system and it appears to have fixed the problem. Again, Thanks for the help.
Dmac,