I have 2 MAS Servers and an MSS with DS1/QSIG for the connection to the pbx. The dialogic card in 1 of my MAS's is on the fritz so that server is busied out and not being used. What is happening as of late is anytime you transfer within voicemail *8 the system transfers the call and once the users spoken name is played the call hangs up. This is also happening dialing in from the outside to the caller app.. if you choose a users extension from the menu, it transfers, but immediately hangs up. Any ideas on where that fix can be?
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Transfer Issues
- Thread starter btrain08
- Start date
telcoempress
IS-IT--Management
Are you sure it is hanging up on the Caller App or is an announcement missing? Stay on the line and see if good ole Audrey comes on and asks if you are still there. Also, is the caller app on the server that is functioning?
Sounds like transfers are not working properly. First check to make sure the trunk has the ability to call a station by using one of the applications that will use the telephone multimedia and call a station. If that doesn't work then your PBX may be restricted to not allow outcalling. If that does work, then move on to troubleshoot transferring.
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