Transfer incoming calls to outgoing calls fail because of DMG

[nschreuder]

Hello anyone,

Here is our newest problem:

We have BC10 and DNA4.1_SP6 and we are used to be able to transfer, with OWS, an incoming (external) call to an outgoing (external) call to a cellphone. This isn't working correctly anymore.

Searching for the reason of this malfunction we discovered that when the cellphone-number exists in the internal ór external guide of DMG the transfer will fail with a message from OWS: "NOT PERMITTED". When we delete the cellphone-number out of DMG, the transfer will succeed. This problem is only with cell-phones, not with private telephone-numbers.

Is there anybody who recognizes this problem and has discovered a solution? Will you share it with me? Please?

Thankx for your help.

Greetz,
Nico.

 

[ETBOY]

Hi,

See in Directory Manager Options if force tapi is checked, unselect them. Maybe it helps!

 

[nschreuder]

Hi Etboy,

Thank you for your tip, but TAPI is not selected so that's not the problem.

Any other suggestions?

Thanks again anyway.

Nico