Transfer from AA to AA

[lvNortel]

I know that a call can be manually transferred to an AA via F986 then the AA number i.e. 1 then #. Can this be done from the AA itself. For example I have a large school campus and they have two departments that use their own DID number and AA CCR's 1 and 2. Callers often times call the admin office instead of the school office and vis versa. I don't just want to transfer them to a single DN but I want to let them hear the AA script.

I know I could just enter 9 then the 7 digit DID number but I am wondering if there is a more immediate way to transfer them like i.e. F 9 8 6 1 # .

Any suggestions?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

I don't think so.

If you have happen to have unused ATAs (or unused ports on an ASM), and you also happen to have unused LS/DS trunk cartridges, you could use them for this purpose.

For example, you would need to connect an ATA to a line on the trunk cartridge. Then, you would set up a transfer node in CCR Tree 1 to route the call to that ATA. The AA would answer the line connected to the ATA with CCR Tree 2.

However, this solution is far from great. You would have to forget about Caller ID: ATAs and ASM don't pass Caller ID. You wouldn't benefit from disconnect supervision either: the PRI channel will be released as soon as the caller hangs up, but the ATA will remain busy until the AA decides to hang up.

Your customer will be better served with your solution.

 

[norstarboy125]

Create a external transfer path on ccr 1 and ccr 2 of the two different office DID numbers.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[lvNortel]

if I set up a transfer path out dialing the DID number will that tire up resources for example will it take up 2 of the channels?

"A phone is a phone and not a computer workstation".

 

[Multimedium]

if I set up a transfer path out dialing the DID number will that tire up resources for example will it take up 2 of the channels?

Yes.

Actually, it will take 3 channels:
[ul]
[li]1 for the initial call[/li]
[li]1 for the outgoing transfer[/li]
[li]1 for the incoming transferred call[/li]
[/ul]

COs offer an option called Two B-Channel Transfer (TBCT) or Release Line Trunking (RLT), depending on your provider. It is the equivalent of a link transfer in the analog world. With that feature, the channels are released as soon as an external transfer is established.

However, I've always heard that the MICS doesn't support that feature. I haven't tried it out myself, so you should check if it is actually the case.

 

[cook1082]

And 2 lines.