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2
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intrigrant
Systems Engineer
Customer demands:
- any user can only receive one call at any given time
- if a user is busy on the phone then callers must get busytone
- Operator must be able to transfer external calls to a busy station
- DDI calls to the user must be added to the queue of that user
Solution:
Create two system/user shortcodes:
Shortcode = *89xxx ( xxx equals the length of the internal telephone numbers )
TN = N
Action = Call Queue
LineID = 0
Shortcode = *88xxxx
TN = N
Action = Unpark call
Line ID = 0
Per user:
in Button Programming only two Appereance buttons
in Multi-line option select "reserve last CA"
Forwarding > Forward On Busy = deselected
Forwarding > Forward On no Answer = selected
Forward Number = *89usersextensionnumber (i.e. the number of the user you are programming this for )
Forward Internal calls = deselected
All other forwarding featurers are deselected
How does it work:
Receptionist receives a external call and the call must be transferred to user 210 but this user is on the phone.
The receptionist press the transfer button, dials the telephonenumber (210) and get in the display a busy notification but the receptionist will hear a double beep.
Now the receptionist can drop the connection, either by pressing the "Drop" key or by putting the handset back in the craddle.
The busy user does not get notification of the queued call ( not possible ) and after completing the current call the station will ring for the queued call.
in the display ( if available ) is shown something like this : @2100:CLI/Name of the external party
The first part (@2100) tells the following :
@ = parked call ringing
210 = users own number
0 = parkslot can be from 0 - ?? ( I did not test the maximum numbers of possible queued calls for a single user
:CLI/Name of the external party = CLI/Name of the external party if available
When connected the @2100: disappears from screen and only the CLI/Name is displayed.
Receptionist cann retrieve a transferred call by pressing *882100 were the last digit is the used parkslot at that moment ( visible with SSA )
Drawbacks:
- No transfer to group if user is busy or doesn't answer
- Parked calls will remain in queue until the user gets available or when the caller gives up
- somethings i missed
Tested with:
IP Office 500v2 SW 6.0.8 and 1408, IP Dect R4 and analog stations
Incoming lines used were ISDN BRI lines
I will write tips on a regular basis from now, i won't place it in the FAQ area because what can work today maybe killed in a newer version and deleting FAQs seems to be impossible
- any user can only receive one call at any given time
- if a user is busy on the phone then callers must get busytone
- Operator must be able to transfer external calls to a busy station
- DDI calls to the user must be added to the queue of that user
Solution:
Create two system/user shortcodes:
Shortcode = *89xxx ( xxx equals the length of the internal telephone numbers )
TN = N
Action = Call Queue
LineID = 0
Shortcode = *88xxxx
TN = N
Action = Unpark call
Line ID = 0
Per user:
in Button Programming only two Appereance buttons
in Multi-line option select "reserve last CA"
Forwarding > Forward On Busy = deselected
Forwarding > Forward On no Answer = selected
Forward Number = *89usersextensionnumber (i.e. the number of the user you are programming this for )
Forward Internal calls = deselected
All other forwarding featurers are deselected
How does it work:
Receptionist receives a external call and the call must be transferred to user 210 but this user is on the phone.
The receptionist press the transfer button, dials the telephonenumber (210) and get in the display a busy notification but the receptionist will hear a double beep.
Now the receptionist can drop the connection, either by pressing the "Drop" key or by putting the handset back in the craddle.
The busy user does not get notification of the queued call ( not possible ) and after completing the current call the station will ring for the queued call.
in the display ( if available ) is shown something like this : @2100:CLI/Name of the external party
The first part (@2100) tells the following :
@ = parked call ringing
210 = users own number
0 = parkslot can be from 0 - ?? ( I did not test the maximum numbers of possible queued calls for a single user
:CLI/Name of the external party = CLI/Name of the external party if available
When connected the @2100: disappears from screen and only the CLI/Name is displayed.
Receptionist cann retrieve a transferred call by pressing *882100 were the last digit is the used parkslot at that moment ( visible with SSA )
Drawbacks:
- No transfer to group if user is busy or doesn't answer
- Parked calls will remain in queue until the user gets available or when the caller gives up
- somethings i missed
Tested with:
IP Office 500v2 SW 6.0.8 and 1408, IP Dect R4 and analog stations
Incoming lines used were ISDN BRI lines
I will write tips on a regular basis from now, i won't place it in the FAQ area because what can work today maybe killed in a newer version and deleting FAQs seems to be impossible
