Transfer direct ot agent rather than extension 2

[hovercraft]

I have a bcm50 with T7316E sets. Our phone agents can move on a whim and I end up having to forward their extension to whereever they moved to. Life would be so much easier if there was a way to transfer a skillset call by-way-of agent id rather than by extension.

does anyone know of a way to do this?

thanks,
Dave

 

[DBrewsky]

No can do. It's a physical extension and them logging into a skillset has nothing to do with the physical extension they are/were at.

--DB

http://support.csctech.us

Remote Support Specialist

 

[hovercraft]

Thanks Brewsky. That's what I was afraid of.

 

[oldestgeek]

They can logi into the skill set from any two-line display phone. Of course they still need the applicable contact center features (Login, Logout, Ready, Not Ready, etc) programmed on the new phone unless they can remember the codes.

 

[hovercraft]

what about the "set relocation" feature? would this do what I am asking? Also, would you happen to know the feature code to check the currently assigned extension?

 

[Sparkie37]

Although it would mean a total retrofit, you could install IP sets and then use the Hotdesking Feature. It would be a cost thing whereby you'd have to purchase Telephony Client Seats, plus the phones, etc

 

[oldestgeek]

Yes, set relo would do exactly what you want. The feature to identify any button programming is Feature * 0, then press any key. Pressing the intercom key will identify the extension then pressing # will identify the port the set is connected to.

 

[hovercraft]

Thank you Oldestgeek. I'm not sure which button the "intercom" key is, so I just started hitting buttons... On our T7316E's turns out it's the extension key.
I will read up on the Set Relocation option and implement it.

Thanks Again To All!