Transfer calls

[sevans1974]

Hi I have a BCM400 at the head office and a BCM 50 at the remote office connected via sip trunks.

The problem that i am having is every time a user on the 400 transfer a call to a user on the BCM 50 the call drop the calling party never get to speak to the user on the BCM50.

is there something I am missing?

 

[Firebird Scrambler]

You might need to check out the remote access packages for any restrictions across different routes.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[sevans1974]

The remote access is not the problem..the users can call with any issue the voicemail are able to transfer incoming calls to the bcm 50. all calls come in on the BCM400 and then pass across the voip trunks to the BCM 50 so remote package is not the problem.

When a call comes into the 400 a use will press transfer dial the ext. when she press join the call just drop.if it was the remote package will not let you get that far.

 

[eng09]

you may want to check whether "Allow Redirect" is enabled or not

 

[morenot]

Is the problem with PSTN analog lines?