Hello!
I've got a customer who'd like to transfer inbound calls after hours to on-call technicians (from the Automated Attendant). I'd initially thought we could do this using Mobile Extensions and some queuing (if first tech doesn't answer, ring the next; if both are busy, queue), but I can't seem to figure it out.
I also thought about ringing one extension, FWD RNA to the next, then route to call-routing mailbox with pacifier "please hold or leave a message" prompt and then ring the first phone again... Maybe I'm dense, but can't seem to get that going either.
I'm hoping someone has a clue or a hint!
Way back in the day, some folks had little call sequencers that queued and connected callers with techs -- I think one of them was called "Dr. Watson", but I can't remember. Failing a more elegant solution (like those mentioned above), does anyone know of some appliance that can queue and connect callers?
Thanks for the help!
I've got a customer who'd like to transfer inbound calls after hours to on-call technicians (from the Automated Attendant). I'd initially thought we could do this using Mobile Extensions and some queuing (if first tech doesn't answer, ring the next; if both are busy, queue), but I can't seem to figure it out.
I also thought about ringing one extension, FWD RNA to the next, then route to call-routing mailbox with pacifier "please hold or leave a message" prompt and then ring the first phone again... Maybe I'm dense, but can't seem to get that going either.
I'm hoping someone has a clue or a hint!
Way back in the day, some folks had little call sequencers that queued and connected callers with techs -- I think one of them was called "Dr. Watson", but I can't remember. Failing a more elegant solution (like those mentioned above), does anyone know of some appliance that can queue and connect callers?
Thanks for the help!
