metballnut
Vendor
Hi Everyone...using a 5212 phone on a 3300, trying to transfer a call directly to mailbox 1320. This IS a actual phone on the system and it has a mailbox. Anyone know how to do this?
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Transfer calls directly to VM?
- Thread starter metballnut
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metballnut
Vendor
Never mind, i found my answer....
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Article ID #
05-5173-00026 Article Type
How-To Guide
Article Title
How to set up so you can transfer directly to a voice mail greeting Publish Date
Apr-18-2006
Description/Symptoms
In order to transfer a caller directly into a mailbox user's greeting the following can be programmed.
Body/Solutions
For a typical transfer to a mailbox, a user has to go through the following keystrokes:
i> press the Transfer button
ii> dial the Voicemail Hunt Group number, followed by # key
iii> then the required mailbox number
To minimize the number of keystrokes for the transfer and to streamline the transfer, we have 2 possible solutions:
Note: It is just a matter of choice for solution A or B.
Solution A : using a voice hunt group
System Administrator must set up a voice hunt group *nnnn (where nnnn is the extension number) for each mailbox to be automated as follows:
a> Create a Voice hunt group of *nnnn where nnnn is the users mailbox/extension number and the Hunt group type for *nnnn must be Voice (not Phantom).
b> Call reroute always the new hunt group to the vmail pilot number.
From the 3300 end users perspective, end user can transfer the call directly to a mailbox as follows:
a> press the Transfer button
b> dial *nnnn ( eg. *1234)
Result: The external caller who can get transferred by 3300 end user will hear the user's greeting directly. Step i and ii ( from normal transfer scenario) are combined into one step of dialling *nnnn
Solution B: Using a phantom phone with PKM
System Administrator must set up a phantom phone with PKM and program as follows;
a> On each PKM key, assign a single line key with number *nnnn where n is the extension number
b> In Call rerouting assignment form, call reroute always each line *nnnn to the vmail pilot number
From the 3300 end users perspective, end user can transfer the call directly to a mailbox as follows:
a> press the Transfer button
b> dial *nnnn ( eg. *1234)
Result: The external caller who can get transferred by 3300 end user will hear the user's greeting directly. Step i and ii ( from normal transfer scenario) are combined into one step of dialling *nnnn
Test Result
More Information
Note: System Capacity Limits:
Digit Blocks: Maximum Value=4056
Hunt Groups =176.
Article Search Keywords
Product(s) Product Release(s)
3300 Integrated Communications Platform (ICP) All Releases
Product Family Operational Task
Integrated Communications Platform Programming
Printer Friendly Format
Back Feedback
Article ID #
05-5173-00026 Article Type
How-To Guide
Article Title
How to set up so you can transfer directly to a voice mail greeting Publish Date
Apr-18-2006
Description/Symptoms
In order to transfer a caller directly into a mailbox user's greeting the following can be programmed.
Body/Solutions
For a typical transfer to a mailbox, a user has to go through the following keystrokes:
i> press the Transfer button
ii> dial the Voicemail Hunt Group number, followed by # key
iii> then the required mailbox number
To minimize the number of keystrokes for the transfer and to streamline the transfer, we have 2 possible solutions:
Note: It is just a matter of choice for solution A or B.
Solution A : using a voice hunt group
System Administrator must set up a voice hunt group *nnnn (where nnnn is the extension number) for each mailbox to be automated as follows:
a> Create a Voice hunt group of *nnnn where nnnn is the users mailbox/extension number and the Hunt group type for *nnnn must be Voice (not Phantom).
b> Call reroute always the new hunt group to the vmail pilot number.
From the 3300 end users perspective, end user can transfer the call directly to a mailbox as follows:
a> press the Transfer button
b> dial *nnnn ( eg. *1234)
Result: The external caller who can get transferred by 3300 end user will hear the user's greeting directly. Step i and ii ( from normal transfer scenario) are combined into one step of dialling *nnnn
Solution B: Using a phantom phone with PKM
System Administrator must set up a phantom phone with PKM and program as follows;
a> On each PKM key, assign a single line key with number *nnnn where n is the extension number
b> In Call rerouting assignment form, call reroute always each line *nnnn to the vmail pilot number
From the 3300 end users perspective, end user can transfer the call directly to a mailbox as follows:
a> press the Transfer button
b> dial *nnnn ( eg. *1234)
Result: The external caller who can get transferred by 3300 end user will hear the user's greeting directly. Step i and ii ( from normal transfer scenario) are combined into one step of dialling *nnnn
Test Result
More Information
Note: System Capacity Limits:
Digit Blocks: Maximum Value=4056
Hunt Groups =176.
Article Search Keywords
Product(s) Product Release(s)
3300 Integrated Communications Platform (ICP) All Releases
Product Family Operational Task
Integrated Communications Platform Programming
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