Transfer caller to CCR Tree

[swfl]

I have the operator DN # a hunt group DN so the operator rings a couple different sets before GD picks up. I want to be able to send the caller back to the CCR tree they were listening to before they pressed 0 for the operator so they can listen to the information provided should they jump the gun and hit 0 right away.

 

[cook1082]

To have the dial zero go back to the CCR I have not seen a way to do that but in the call pilot you can create feature codes to go to CCR nodes so after call is answered the codes will send caller into CCR.

 

[swfl]

I checked the Callpilot applications section of the BCM 50 manual and lo and behold "HOW TO TRANSFER TO A CCR TREE". Why it doesn't have same info in both manuals is beyond me. Voicemail transfer (F986),table number of CCR tree then #. Thanks for the reply.