Transfer call from console not allowed

[voipneerd]

Hi
I’ve the following issues
That why the console received a call from Sip extensions can’t transfer the call, showing not allowed.

But if received a call from mitel-miner extensions can transfer the call

Any thoughts how to solve this

Thanks in advance

 

[Lundah]

Not Allowed" on a call attempt is usually a COR violation, so the console does not have a COR restriction class that is allowed to place the call.

 

[voipneerd]

Hi Lundah
sorry I've forgotten to tell you that not allowed showing when transferred to an internal extension.

call fromm sip extension ==>> Mivb console (not allowed to transfer to internal extensions)

 

[kwbMitel]

The Extension is likely forwarded externally.

If not, then I would wonder if they are on different systems and check access to the cluster IP Trunks

If not that, I would wonder if the SIP Extensions are in a different interconnection group

If not that, I would start testing if the SIP Extensions can call the destination directly and isolate the issue further.