Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Transfer button stopped working 2

Status
Not open for further replies.
vegeta1138

vegeta1138

IS-IT--Management
Jan 20, 2008
4
0
0
It seems that all of a sudden the transfer button has stopped working on all our office phones (15+ units) Nothing that I can recall has changed, which is obviously not true.

When you hit the button it beeps but it has no functionality. Again this is true for all units.

Can someone point me in the right direction.

Our phones are Avaya 5621

Many Thanks
 
Sort by date Sort by votes
Sounds like the phones been accidently upgraded or downgraded to an incorrect firmware version.
 
Upvote 0 Downvote
Have the call appearance's been removed?

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.
 
Upvote 0 Downvote
What version?
Do you use IPPhones?

Did you remove the "Reserve Last CA" on the user?
Or did you put everyone in a "User Right" maybe this could remove the "Reserve Last CA" from the user.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________
 
Upvote 0 Downvote
Something has changed 1000000000%

Your users have 1 call appearance key, this will stop the transfer button working.

Give them either 2 or none.

ACE - Avaya Certified Expert
ACI - Avaya Certified Instructor
 
Upvote 0 Downvote
Thanks puregold! That was it. I was trying to free up some "real estate" on the phone displays to make room for new employees and deleted a call appearance button. Just like you thought only one was left. I added another and all is well.

Many Thanks.
 
Upvote 0 Downvote
Didnt I say that 3 posts up???

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.
 
Upvote 0 Downvote
My apologies. I simply looked at the last post and went from there first.

Many thanks to both TheProvider and puregold for their recommendations.

 
Upvote 0 Downvote
He he no harm done. Glad your all sorted.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

NetEngBB
  • Locked
  • Question
Blind transfer not working 1
Replies
8
Views
181
NetEngBB
NetEngBB
teletechman
  • Locked
  • Question
B169 transfer 1
Replies
2
Views
112
teletechman
teletechman
prflash
  • Question
Call Park Not working 2
Replies
6
Views
701
sizbut
sizbut
BrianCosta
  • Locked
  • Question
Media Manager Service Stopped
Replies
0
Views
118
BrianCosta
BrianCosta
Nortel4Ever
  • Locked
  • Question
Embedded Voicemail - Recording Stopped, Nothing to Approve 1
Replies
3
Views
150
Nortel4Ever
Nortel4Ever

Part and Inventory Search

Sponsor

Back
Top