transfer an "identity" to another set 1

[pcrequest]

We have a Norstar KSU/PRI MICS 5. Handsets are M7310

How do I move an old identity (extension number, key functions, DID, etc) to a different set? I can't locate the user's original set, or it has gained a new identity. His old situation was Line 247, and an extension of 447. DID is xxx-xxx-6447. The phone I have plugged into is extension 295. How do I make that phone take on the old identity. I can see his name and old extension in the coordinator login.

Is there a good general resource on the web concerning how this system works in general? I have a hard time understanding how Ports map to Lines map to DIDs map to DNs etc...

 

[ptstechnician]

Copy from old extension to new extension. Then renumber new extension to the old extension and rename it.

 

[RikRodgers]

If you're looking to handle maintenence on your system for the long term, you might consider calling a local vendor in to give you some training. I think you'll find we're worth the money.