Transfer a caller to outside line

[wannabenorteltech]

I have a customer who wants to be able to transfer callers to employees cel phones.

Example, call comes in to front desk, front desk transfers call to Ms Jones, Ms Jones secretary picks up Ms Jones' call, the caller needs to talk with Ms Jones, but she is out of the office. Ms Jones would like her secretary to push a few button/s and send the call to her (Ms Jones) Cel phone so she can talk calls while out of the office.

How do you do that?

 

[mroberts]

Well one of the easiest ways to do it is to externally call forward MS. Jones' phone. That way the secretary just has to transfer the call to Ms. Jones' phone and the call will automatically forward to the cell phone.

How To Externally Call Forward a Phone:
You must have at least 4.1 (on an ICS) software to execute this feature.

Build a Route
Services – Show
Ringing Service – Next to
Routing Service – Show
Routes – Show
Show Route: 001 – Show
Dialout: No Numbr – Leave alone – Next
Use: ( ) – Change to Pool B (we’ll change it back to pool A after building the dest code.)
DN Type: Public

Build a Destination Code:
Routing Service – Show
Routes – Next
Dest Codes – Show
Show destcode: - Add
DstCode: (enter code) – OK
Normal: 000 – Change to route built – Show
AbsorbLength: ALL
Don’t have to worry about Night schedule etc.

Go back into the Route 001 and change Use: Pool B to Use: Pool A

Make sure the phone has Allow Redirect set to Yes and that you’ve allowed it access to the line pool you’re using.

Then simply walk up to the phone and press
Call Forward Button or Feature 4
Dial the destination code + phone number.

All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set.


MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[Roldan]

You can also transfer the call by pressing the Transfer button, the Destination Code, then the cell phone number
(Example: Transfer 9555-1212). To do this you will need to have a "Destination Code" and a "Route" setup and "Allow Redirect" set to Yes, as MRoberts has stated above.