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Tranfer to Voicemail Feature

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tjcbs

tjcbs

Technical User
May 8, 2008
28
US
I have a BCM50 3.0 with 12VM seats, no AA or CCR, just good old real life customer service.

So I am reading all the threads about voicemail and I am unsure if what I am thinking is the solution is making sense. I have tried it and failed so here is the ?. If I have a caller come in and the receptionist picks up and DN308 is on another call, I just have to hit feature 984 and then the DN, then hang up the phone? I am trying to make sense but for every answer I find somebody always seems to have another option that doesn't make sense to me. Thanks for the help.
 
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What is happening when you press F986 followed the DN?

NCSS, NCDS, NCTS
 
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It is F 986 With the mailbox that should match the DN-extention.Do not press hold, press F986, this will put the caller on hold then enter MB.
 
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When I was entering the DN it would do nothing. I will try the MB instead. Thanks
 
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