Training?

[JB78]

For the past year I have been learning how to manage our phones and queues etc in our call center. We have a Nortel Option 81c. Upgrading soon to a 1000E. More and more I am being asked to do more things with our PBX and would like to get some formal training. Could someone point me in the right direction here as to where I can take courses in the Toronto area? Obtaining any kind of certifications would even be better.

Thanks!

 

[GHTROUT]

I'd start at one of these sites:

http://get.globalknowledge.com/

http://www.nortel.com/training/

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