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Tracking how many times a message is played...

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brownlg

MIS
Aug 29, 2001
53
US
I have a request to provide reporting on how often a voice segment is played. As far as I know, this is not reportable without some trickery.

My thinking is to create a dummy skillset and have the call momentarily queued to the skillset and then removed each time it plays the message. I know it's horribly inefficient, but it's all i've got right now.

The message is not something that would be playing on every call, so it wouldn't be bogging the server down from that aspect.

Any thoughts?
Is it reportable and I just don't know how?
I know the skillset angle will work, but the question is really should I do that?
Should I just tell them tough luck, it's not reportable?

Les Brown
Kelly Services, Inc.
 
If you know how long a call is queued before it get answered and you know that you played segment every x secs then just do the math? Don't know what else to suggest

Happiness is.....
 
it's only played on a condition. it's actually a message played when expected wait time meets a given threshold.

Les Brown
Kelly Services, Inc.
 
Les,

Probaly not the 100% answer but maybe a guide/ point to the right direction
You could use dummy CDN`s

If expected wait time> 10 then
route call CDN (1234)

In the master script
IF CDN equal 1234 then

execute message script

message script
play message- you then need to re-join the orginal script


This should be ok if the message is a loop type

wayne
 
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