I have a request to provide reporting on how often a voice segment is played. As far as I know, this is not reportable without some trickery.
My thinking is to create a dummy skillset and have the call momentarily queued to the skillset and then removed each time it plays the message. I know it's horribly inefficient, but it's all i've got right now.
The message is not something that would be playing on every call, so it wouldn't be bogging the server down from that aspect.
Any thoughts?
Is it reportable and I just don't know how?
I know the skillset angle will work, but the question is really should I do that?
Should I just tell them tough luck, it's not reportable?
Les Brown
Kelly Services, Inc.
My thinking is to create a dummy skillset and have the call momentarily queued to the skillset and then removed each time it plays the message. I know it's horribly inefficient, but it's all i've got right now.
The message is not something that would be playing on every call, so it wouldn't be bogging the server down from that aspect.
Any thoughts?
Is it reportable and I just don't know how?
I know the skillset angle will work, but the question is really should I do that?
Should I just tell them tough luck, it's not reportable?
Les Brown
Kelly Services, Inc.