tracking calls

[SPIPOffice]

I have a requirement to forward an 0870 number to a mobile (or number of my choice). No problem there, but I need to track the calls in a reliable way. Can I do this with Voicemail? E.g. Answer the call, send an email alert (preferably with the relevant details in), and then transfer the call?

Any ideas?

Thanks

 

[Spanning]

Have you considered a CCC package ?

 

[SPIPOffice]

The cost of CCC is out of the window. The customer want just an e-mail when the number is rang and not the recording.

 

[VOiDDude]

No problem to do this with VMPro but can't you use the SMDR output if need only historical tracking ?

 

[SPIPOffice]

We need to track the call when it happend. I done this via VMPro, however I don't get the CLI of he call, any ideas on how I can do this? The CLI i get this the extention.

 

[Morrack]

Where does your 0870 number point to normally? In other words, are you routing it to a phone during the day but forwarding it at night, or does it need to get forwarded 24/7?

For forwarded at night, I solved this problem in north america by creating a second shortcode for secondarydialtone (8) and having people forward their phones to 8+number instead of 9+number, don't see any reason you couldn't do the same or similiar where you are.

SC: 8
TN: .
F: SecondaryDialTone


SC: [8]N;
TN: Nss
LG: whatever
F: Dial

Peter

 

[SPIPOffice]

the 0870 number goes to a DDI number on the IPO, then is hit the VMPro and transfers to a user on which has forwarding on.

Thanks

 

[Morrack]

Then the procedure I described should work perfectly. Or, if this forwarding arrangement is on all the time, skip the user and transfer the caller to 8+number directly from VMPro.

Peter