StephenWyker
Technical User
Is there an option we can get using preferred edition that will let us track that data? I do not have agents login (nor do we want to) just want to be able to track call volume to certain individuals, hunt groups, etc.
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Tracking call volume, hold times, dropped calls
- Thread starter StephenWyker
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intrigrant
Systems Engineer
Check Xima Chronicall, it covers all your needs.
holdmusic34
Vendor
I second that motion.
Disclosure: work as a Xima dealer/ reseller.
No fish for him.
Disclosure: work as a Xima dealer/ reseller.
No fish for him.
- Thread starter
- #4
StephenWyker
Technical User
is there not an avaya solution that does this?
amriddle01
Programmer
It's not as good and considerably more expensive, but yes 
intrigrant
Systems Engineer
Xima is definetley the best tool for call reporting.
I've seen a lot of Call Reporting software but no-one can compete with Xima.
I've seen a lot of Call Reporting software but no-one can compete with Xima.
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