Track call on merlin magix

[IMPACTCOMPUTERS]

Hi everyone. I first have to say that this a great forum. I been seraching for information on my phone system.

I have 18 extensions and I have no idea if there is a way to track the time that each individual spends on incoming calls, out going calls, etc.

Any solutions out there?

Thanks

 

[fonedude]

There is an SMDR port on the front of the CPU. This can be hooked up to either a serial printer or to a computer. The serial printer would print raw data, ext #, Line #, length of call. If up you hooked it up to a computer's serial port you can monitor the data in Hyperterminal.
There are programs that can monitor the data and allow you to manipulate the data.

 

[franke]

I you don't have one, you will also need a 355 A/F adapter and a D8W cord (a 568B, straight-thru data patch cord will also work) to convert from the RJ45 connector on the processor to a DB25 female serial connector.

franke