tracing voicemail number help!

[adelacruz]

Hello,

I have a user who is temporarily using a different users desk. The new user had someone leave him a voicemail at the old users phone line. I cannot reset the persons voicemail because I cannot give complete access due to possible HIPAA or other security purposes. Is there a way to track down the numbers that may have called through the system?

 

[janaya]

Simple answer is no, unless you have some type of CDR program running. I can't think of an option that would not require at least you getting into the mailbox, unless you set up email notification on the mailbox and leave a message to see if you can get the system to push notifications for all new messages. Even that is a longshot.

John Anaya
Signet6 Network Sciences
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