I have have gotten a couple of complaints of two 1140 phones calling each other and then dropping. Of course the callers where my new mangager and upper management. My question is there somewhere in the 6.0 PBX SS to check logs for this type of trouble, or maye LD 117. Had some other strange things today that may or maynot be related, No dial tone on 1140 changed HS now phone works so does the phone with the old hand set. I was calling another iP today would not roll to voice mail. I changed the FDN to a phone at my desk and it worked, Changed the fdn back to vm and then call went to VM. Avaya was in our switch last week (down system) updated dep and new loadware on MGC so all that should be current. Thanks in advance.
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Tracing 1140 dropped calls and other strange issues
- Thread starter Latvia1
- Start date
not going to mail can be all channels busy, they do not return a busy..... dropped calls on ip only calls can be peer to peer.. be sure if they are not on the same broadcast domanin that your not getting blocked when the set switches post setup to peer to peer..
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
ip set to ip set voice speech cutoff issues are more likely to be a LAN issue, since you can turn off the PBX (and servers)and still have the call working for a bit (udp path direct to other end)
get the EXACT details,
were they in the middle of a conversation, then the call dropped? was it before they picked up the call? (rang then dead air, etc).
SS logs would be a good place to look, linux, pbx,
(go to linux base, and get the sig server logs there, export it as it will be too large to load normally, also RD logs from Element manager for the server that the sets are registered to)
sig server handles all signaling changes on ip sets ( button presses etc), so if AVAYA messed up the patches on the servers, you could have issues i guess, not sure how though....
MGC should not be and issue in an IP to IP call, so i don't think this would involved unless TDM devices were in play.
keep in mind that some patches on the PBX (Dep list) require special instructions, (INI or Reboot) so if they are not followed, they might not be active or Fixing some issue they are supposed to fix..... depends on the system type too (co-res)
__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
get the EXACT details,
were they in the middle of a conversation, then the call dropped? was it before they picked up the call? (rang then dead air, etc).
SS logs would be a good place to look, linux, pbx,
(go to linux base, and get the sig server logs there, export it as it will be too large to load normally, also RD logs from Element manager for the server that the sets are registered to)
sig server handles all signaling changes on ip sets ( button presses etc), so if AVAYA messed up the patches on the servers, you could have issues i guess, not sure how though....
MGC should not be and issue in an IP to IP call, so i don't think this would involved unless TDM devices were in play.
keep in mind that some patches on the PBX (Dep list) require special instructions, (INI or Reboot) so if they are not followed, they might not be active or Fixing some issue they are supposed to fix..... depends on the system type too (co-res)
__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
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