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Trace calls through IVR?

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lwurl2

lwurl2

Technical User
Nov 1, 2012
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We have some calls that are being mis-routed (I think) through a Callpilot IVR, and I would like to know if there is a way to see what keys are dialed to reach an ACD queue/endpoint.

This may need to be moved since it also deals with Contact Center, but it does hit Callpilot first.

Thanks!
 
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