Trace a forward

[AndyRothgen]

Hi,

I've got a user who says they can't forward their phone because another is already forwarded to them, is it correct the system works like that?

If so can I trace which phone is forwarded to theirs?

 

[Firebird Scrambler]

It depends if the extension who wants to forward their phone has the "MARP" set against it. I'd print off the extension to see if it has the marp set. Is the forward internal or external?. If external then check that CLS = CFXA and that the forward key has enough digits allowed.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin

 

[StanleySteamer]

Yes, the system works like that if the Reciprocal Call Forward option is denied in the CDB and they are trying to forward to a phone that is already forwarded them.
If you print the TN you will see what it is currently or most recently forwarded to.
You can trace the TN of that destination phone in LD 80 you can verify if the forward key is active.

 

[AndyRothgen]

Hi,

I think I follow what your saying. For more info here's the following -

The phone that wont forward -

REQ: pr
REQ PRT
TYPE:
SCH0099 ?
TYPE: tn
TYPE TNB
TN 100 1 2 3
DATE
PAGE
DES

DES 2002P2
TN 100 1 02 03 VIRTUAL
TYPE 2004P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 75
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
EFD
HUNT 2799
EHT 2799
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2009 0 MARP
CPND
CPND_LANG ROMAN
NAME Wendy Commons
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2108
20 RGA
21 PRK
22 RNP 75
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 4 MAR 2016



The phone set on their forward key -

REQ: pr
REQ PRT
TYPE: tn
TYPE TNB
TN 100 1 4 21
DATE
PAGE
DES

DES 2002P2
TN 100 1 04 21 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN
TGAR 0
LDN NO
NCOS 5
SGRP 0
RNPG 400
SCI 0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD TDD HFA CRPA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMA MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 2042
LHK 0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2108 0 MARP
CPND
CPND_LANG ROMAN
NAME Sue Hart
XPLN 27
DISPLAY_FMT FIRST,LAST
01 ADL 16 1
02 ADL 16
03 ADL 16 0000
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2799
20 RGA
21 PRK
22 RNP 400
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 30 SEP 2015

it doesn't look to me that the second phone is forwarded to the first, but I'm never sure how to see if the forward key is active.

Oh & it'll be an internal forward.

 

[StanleySteamer]

Yeah that doesn't appear to be the problem.
You can see if call forward is active in LD 80
.trac 100 1 2 3
or just
.trac 100 1 2 3 19 <-- CFW key

I would question what they mean by "can't forward their phone because another is already forwarded to them".

 

[AndyRothgen]

That was my first thought tbh, but as they are high up the food chain I wanted to make sure I have things right at my end before questioning it.

Cheers.

 

[jaxuser]

Can you go to the phone and have the user show you what they are doing so that you can see the issue first hand?
Might be a simple user error.

 

[AndyRothgen]

I can get someone too, as it's another site.

 

[Firebird Scrambler]

Also check that they are using the extension numbers to do the forward on as some users forget what their extension phone number is.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

linkedin