Hi Everyone,
I have Avaya AES 5.2.4 running on System Platform 6.2. I have successfully created a switch connection to our Communication Manager 5.2.1.
Status from AES shows DMCC and TSAPI services are online and is a 'normal' state
The switch connection is online and talking
The TSAPI connection is also online and talking
The TR/87 Transport test passes
The TR/87 Service test fails -
TR/87 Self Test Result
Verify TR/87 Service: FAILED because MonitorStartResponse was not received.
Possible errors:
TSAPI link is down.
Active Directory Tel URI is wrong.
We use four digit DID extensions. My AES dialplan is as follows -
From TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
11 11 1716888 8 . Pattern
To TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
4 4 3 0 91716888 Pattern
Our Active Directory Tel URI are set as +1716888xxxx
When I look at the dmcc-trace.log.0 I see the following -
WARNING: Exception on removeCallControlServicesListeners
ch.ecma.csta.errors.InvalidDeviceStateException: Switch name must be set for [tel:+1716888xxxx]
(it actually shows the full number, I've just used xxxx's for security reasons)
What am I missing?? Any ideas why the test is failing?
Thanks!
I have Avaya AES 5.2.4 running on System Platform 6.2. I have successfully created a switch connection to our Communication Manager 5.2.1.
Status from AES shows DMCC and TSAPI services are online and is a 'normal' state
The switch connection is online and talking
The TSAPI connection is also online and talking
The TR/87 Transport test passes
The TR/87 Service test fails -
TR/87 Self Test Result
Verify TR/87 Service: FAILED because MonitorStartResponse was not received.
Possible errors:
TSAPI link is down.
Active Directory Tel URI is wrong.
We use four digit DID extensions. My AES dialplan is as follows -
From TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
11 11 1716888 8 . Pattern
To TelURI
Minimum Length Maximum Length Matching Pattern Delete Length Replacement String Type
4 4 3 0 91716888 Pattern
Our Active Directory Tel URI are set as +1716888xxxx
When I look at the dmcc-trace.log.0 I see the following -
WARNING: Exception on removeCallControlServicesListeners
ch.ecma.csta.errors.InvalidDeviceStateException: Switch name must be set for [tel:+1716888xxxx]
(it actually shows the full number, I've just used xxxx's for security reasons)
What am I missing?? Any ideas why the test is failing?
Thanks!
