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Touchtones not recognized arcoss PRI

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motox2

Programmer
Jun 21, 2007
426
GY
I have a CS1000 7.5 system and recently when calls go out across the PRI link, the touch tones are not recognized by the auto-attendant the caller connects to. Other PRI trunks were tested to the same auto attendant and work fine. I played with the EOD/ODT timers on the RDB and dropped them from their defaults down to 514 but that didn't do squat. Not quite sure why all of a sudden i am unable to pass DTMF digits out to an auto attendant, but this has worked fine up until now. I also played with the FTR programming for EEST/EESD/DTMF and no luck their either. Any help would be appreciated. thank you kindly
 
Try this, once the auto attendant answers the out bound call press the # on the dial pad and then see if it will send DTMF. If it won't you could have a carrier issue
 
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