Total Active Calls

[ronwhooper]

Has anybody used the Total Active Calls intrinsic to filter out callers when the system is very busy? I am trying to do this:

IF TOTAL ACTIVE CALLS >= 300 THEN
GIVE IVR mail_ivr_gv WITH TREATMENT busy_treatment
DISCONNECT
END IF

In my development system I've tried to put very low numbers in (like 3 instead of 300) but it doesn't seem to peg correctly. Is it pegging against each application that is executed???

 

[lretrievers]

Did you queue the call to a skillset prior to using that intrinsic? On many of these types of intrinsics, you have to queue the call and then check the status of the queue.

 

[ronwhooper]

No, at this point the call is not queued to a skillset. Total Active Calls is supposed to be system-wide, so I have it sitting in my Master Script. If traffic is high I want to get these calls out as early as possible.