Toshiba CIT/CTX 670 w/Taske Contact Manager 8x

[ChristineMD]

Hello all - New call center manager is looking for the # of calls that come in outside of the Taske reporting period. Taske lets you specify the reporting period only in whole hours - right now it's reporting on call center hours 8am - 11pm. I would like to report on a 24 hour period, but since I cannot specify minutes, I'm concerned that if I change the reporting period from 12am to 12am I will not get ANY reporting. Anyone know if this would work, or would cause no reporting/logging at all?

The raw logs are ugly - anyone know of anywhere else in the Taske or CTX system where I can pull this info? I cannot find anything!

Thanks in advance!