Too many CDN's????

[gdcwillo]

Hello

Just wondering whether anyone has ever come across this problem before???

We have been experiencing problems with GRTD where that it seems to not update in real time causing superviors to think agents are not on call when they are, weve got calls in the queue when we havent etc etc.

After a visit from one of our vendors engineers he seemed to think the problem could be that we have the following command in the master script:

WHERE CDN EQUALS

Value 2101: Execute Script Service_sc
Value 2102: Execute Script Sales_sc
etc etc


Now, I have over 200 cdns referenced in this command and the engineers says that it is slowing down the server trying to find what to do with all these calls that the GRTD may be effected aswell. He said I need set the 200+ CDN's onto groups of 10 so that they can be referenced much quicker thus freeing processor time on the server.

Does any agree with this and if so how do I go about doing it?

Cheers

 

[mikeyb123]

Yes,

we do this and it did improve performance

scrip as follows in the master script

IF CDN = 3031 .. 3049 THEN
WHERE CDN EQUALS
VALUE 3031 : EXECUTE SCRIPT xxxx
VALUE 3032 : EXECUTE SCRIPT yyyy
VALUE 3033 : EXECUTE SCRIPT zzzz VALUE 3040 : ROUTE CALL 3041
VALUE 3041 : EXECUTE SCRIPT aaaa
VALUE 3049 : EXECUTE SCRIPT aaaa
END WHERE
END IF



It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.