Today I got a call but how 2

[NX01]

Today I had a telemarketer run thourgh my DID's. If someone picked up....a voice came on and said, "sorry, I have the wrong number" and disconnected. BUT, if it hit a fax line I got a coupon to stay at a Hawiaiin hotel for $40 a night and airfare for $60 RT...

My questions are:
1. How or what are they using to call. I know it is probably a computer, but I would like to know more about it...ie Manufactuers, software.
2. How can they offer a vacation so low.

In the future everything will work...

 

[mikeyb123]

sounds like a clever predictive dialler that can give one treatment for a voice call and one for a fax. I3 could probabily do something like that using the call handlers.

http://www.inin.com

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[orypecos]

thread461-835307 has information on fax flaming

 

[NX01]

Thanks orypecos and mikeyb. I have come to realize that I may be spending some money. Does anyone here have any experience with these types of systems? Pros, cons, ways to get around them?

In the future everything will work...

 

[mextera]

I have some, but you need to make sure your phone system can handle the traffic that a dialer produces.

 

[NX01]

I have 5 back up Pri's...that never get used...that is 115 calls at a time. Anything on the pbx side that should worry me?

In the future everything will work...

 

[Coineandude]

well.. if you assume a fax takes 90 seconds to transmit, and a call to an average non-right party (live answer, ans machine, SIT tone busy, etc)... and for random DID spamming maybe a 5% fax hit rate you are looking at a rough average call length of 14 seconds (100 calls, 5@90 secs 95@10 secs)

so if you drag the math out a little further you can do a max of roughly 257 calls per line per hour. multiply that by your 115 trunks and you get a potential load of nearly 30k calls per hour at max utilization.

can your switch handle that volume of calls? will your CDR puke if presented with that call rate?

sure if you buy a good list of target numbers your call rate will decrease as you get more right-party hits, but these are some of the things you need to think about.

check your pbx documentation for rated capacities or consider getting a dialer than you can run the trunks to directly, thus bypassing the pbx alltogether.