TN's and user ID's

[burke81]

Does anyone know if there is a way to see what TN's are currently in use (linked to a user ID) and also if an agent is logged in is there a way to force them out of the system. We use the Symposium 4.5 platform, thanks.

 

[pdulfo]

For part two of the question. To force a user out of the system, identify what TN they are on then use ld 32.

ld 32
disu <tn>
enlu <tn>


This will effectively log them out.




---------------------------------
PDulfo aka pdiddy

 

[brewerdude]

It's pretty easy, but you need to be able to view the Sybase tables via ODBC. The easist way is through MS Access. Once you get connected, attach the dbo_Agent table.

There's a column in that table that contains the TN of the set the agent is logged into. Also, you can use this table to determine how many are logged in b/c if you don't see their TN, they are not logged in.

 

[Sympology]

To force someone out, firstly find out what TN they are in (look under Users). Then go to Phonesets, then just deactivate / Reactivate te phoneset.

Stu..

Only the truly stupid believe they know everything.
Stu.. 2004