TN not forwarding to voicemail when transferred from switchboard

[Cory356]

I have a phone that if called from another extension will FNA and HUNT to voicemail, but if a caller calls our switchboard operator and then they transfer to the extension it just rings and rings. I have checked the HUNT and FNA and they are both set to the correct Vmail DN, I have checked the CLS and FNA and HTA are set. I even did an OUT on the phone and rebuilt the config and the problem remains. Here is the TNB if anyone can help



DES JOHN
TN 024 0 00 04
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 71700
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 29
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
EFD
HUNT 71700
EHT 71700
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0

 

[telebub]

Change CLS to CFTD to disable "call forward by call type". This will remove the EHT and EFD prompts.

Or change EFD to 71700 to match FDN, HUNT, and EHT.