TN is tying up Intercom Line

[DELETETHISACCOUNT]

Occasionally we'll have a couple of episodes where the Intercom gets "hung up", meaning that no one can use it, and it makes no sound. When you do a ld 80 trck on it (the intercom is TN 17 7) you get this:

trck 17 7

ACTIVE TN 017 0 00 07
ORIG 010 0 00 08 0 ACD 0 7002 SL1 VMS AGENT
TERM 017 0 00 07 WATS RMBR 10 1
DIAL DN 80
MAIN_PM ESTD
TALKSLOT ORIG 30 TERM 62
EES_DATA:
NONE
QUEU NONE
CALL ID 0 312

-------------------------------------

The intercom has a 30 second auto disconnect set on it, however TN 10 8 doesn't seem to have this rule applied. Of further interest, 10 8 is a Meridian Mail Voice port, and I have disabled it in the system to no avail:

.stat 10 8
DSBL MSB LOG OUT

Any idea on how a disabled voice mail port is tying up our intercom, if that is the case?

Thanks,
Dean G>

 

[hawks]

What is 80?

 

[PERRYPJ]

YOUR SAYING INTERCOM, BUT I'M ASSUMING THAT YOU MEAN PAGING.
IT LOOKS LIKE SOMEONE MAYBE TRYING TO HACK YOUR SYSTEM THROUGH VOICEMAIL. CHANGE YOUR TN'S FOR MAIL, GIVE THEM A TGAR THAT CAN'T DIAL 80. ALSO TO DROP THAT GO TO LD 14 AND DO A CHANGE ON THE TRUNK, JUST RETURN THROUGH ALL THE PROMPTS. SHOULD DROP THE TRUNK

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

faster way, in your rest/permission tables, deny 8 as a first digit.. the reason a ftd might fail. if i am auto dialing 80, you do the disconect, i still dial 80, as far as tracing a call active to a disu set... have never ran into that

john poole
bellsouth business
columbia,sc