ericbrunson
Technical User
I have a scenario wherein a couple of admins serve several of our executives.
As such, I've made the revert number on all the executives' VMs ("Hit Zero to speak to an attendant") go to a phantom ACD that is sent to CallPilot. This SDN is first processed for time of day, then forwarded to a Multiple Appearance SCR (2009) that is on the last DN key of each of the admins' phones so whoever is at their desk can pick up the call. This works fine.
The problem is, the CallPilot routing I set up sez on failure or no-answer transfer the call to the PBX operator, but it appears that the CFW setting on the TN that is MARP for this number is overriding CallPilot and sending the call to Express VM, but there is no mailbox for x2009, so they get the 'sorry, you lose' message from CP.
As I'm writing this, I wonder if it is as simple as making MARP No on all call appearances of this number.
In further speculation, we have another phantom ACD under CallPilot control that behaves correctly, but the only phone programmed with the first transfer DN has that DN as it's primary DN and has its FDN set to the DN that we want the call to roll to. I worry that setting the FDN would eliminate the VM forwarding of the MARP TN when someone actually calls her primary DN, something that is not an issue in the aforementioned setup that is working.
Any thoughts on what I should try? It doesn't seem like it should be this difficult, I think I'm missing something obvious.
Thanks,
e.
As such, I've made the revert number on all the executives' VMs ("Hit Zero to speak to an attendant") go to a phantom ACD that is sent to CallPilot. This SDN is first processed for time of day, then forwarded to a Multiple Appearance SCR (2009) that is on the last DN key of each of the admins' phones so whoever is at their desk can pick up the call. This works fine.
The problem is, the CallPilot routing I set up sez on failure or no-answer transfer the call to the PBX operator, but it appears that the CFW setting on the TN that is MARP for this number is overriding CallPilot and sending the call to Express VM, but there is no mailbox for x2009, so they get the 'sorry, you lose' message from CP.
As I'm writing this, I wonder if it is as simple as making MARP No on all call appearances of this number.
In further speculation, we have another phantom ACD under CallPilot control that behaves correctly, but the only phone programmed with the first transfer DN has that DN as it's primary DN and has its FDN set to the DN that we want the call to roll to. I worry that setting the FDN would eliminate the VM forwarding of the MARP TN when someone actually calls her primary DN, something that is not an issue in the aforementioned setup that is working.
Any thoughts on what I should try? It doesn't seem like it should be this difficult, I think I'm missing something obvious.
Thanks,
e.