TM Question

[KCFLHRC]

I'm not a TM person so bear with me please. I outed a couple of phones remotely for a customer put they still appear in TM. How do I remove them from TM only? They are already outed in the switch.

Thanks

 

[hawks]

I don't think you can because when you try to it will tell you that they don't exist. You can either rebuilt a phone on the tn and then out it with TM or you should be able run a TM & Switch sync task and it should sync the 2 together.

 

[KCFLHRC]

Did a Reconcile and that fixed it.

Thanks

 

[Firebird Scrambler]

This is a common problem when external changes are done. On the older OTM versions, I used to close down OTM and then navigate via explorer to where the databases are.

It was usually something like C:\Nortel\Common Data\"Site Name"\Admin or along those lines etc.

There should be a bunch of files that are *.dat and I think one of them was called station.dat. You also have other ones such as name.dat.

All I did was to rename the files to e.g.station.org and then open up OTM again. In station admin I now had a blank screen. It was just a case of doing a full retrieval from the PABX to syncronise the data.

You might be lucky in just doing a full retrieval again in the hope that the removed sets are deleted OK.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[Nodal]

OR...you can just change the SYNC status to new (via edit in TM)then delete the set.

 

[hawks]

Ah yes I totally forogt about Reconcile TN

 

[KCFLHRC]

It was my fault. I don't use TM much if ever. I outed a 3904 and replaced it with an 1140E with KEM's and forgot to do a reconcile or even retrieve the new TN for that matter. I actually forgot the customer had TM.